Bike Rental — Terms and Conditions

This is a translation. In the event of any discrepancy, the Portuguese version prevails.

Definition of the conditions and civil liabilities of customers entering into a contract with the trading company Rosado & Mira Bicicletas LDA – legal entity no. 513649123, with registered office at Largo Escritor Manuel Ribeiro no. 12, 7800-421 Beja, Portugal, also referred to in this contract as BejaBikeStore.

Article 1 – Purpose

BejaBikeStore provides the rental service to the Customer, and the Customer rents the vehicle described in the specific conditions of the contract to be entered into.

Article 2 – Rental

The amount, frequency and due dates of the rental for the use of the vehicle are set out in the specific conditions.
The rental is paid in cash or by ATM (Multibanco) transfer, in accordance with the table in Clause 5.

Article 3 – Place and opening hours

Bicycles may be rented at the BejaBikeStore shop during the following hours: Monday to Friday from 10:00 to 13:00 and from 15:00 to 19:00; Saturday from 10:00 to 13:00. Closed on Sunday for staff rest.
Where the rental is arranged together with a hotel or other accommodation, delivery times follow that establishment's conditions, subject to BejaBikeStore's prior consent.
A bicycle delivery and collection service is available at a location agreed with the customer, for a travel fee of €1 per km with a minimum of €30, calculated on the round trip starting and ending at BejaBikeStore.

Article 4 – Rental conditions

Bicycles are rented only during opening hours and for the minimum period contracted.
Renting a bicycle requires signing the contract and taking out a civil liability insurance contract.
A valid personal identity document with a photograph must be presented at the time of rental.
Bicycle rental is restricted to persons aged 18 or over (or minors accompanied by a parent or guardian who signs a statement of responsibility), provided they present valid documentation.
BejaBikeStore reserves the right to refuse to rent bicycles to anyone who appears to be under the influence of alcohol or any other prohibited substance, to anyone who is not fit to use them, and to anyone who has previously failed to comply with the rental conditions.
BejaBikeStore and the Customer will jointly complete an inspection sheet recording the condition of the equipment before and after the rental period.
A lock, a basic repair kit and a pump are provided with the rental at no extra cost.

Article 5 – Rental rates

Rental rates for bicycles and accessories depend on the length of use.
The amounts for each option are per day of use and include VAT at the applicable rate.
Returning after the closing time of the BejaBikeStore shop, as set out in Article 3, means one additional day of rental is charged. The day of return is not charged when the Shop was closed for the whole of the previous day (a Sunday or a public holiday): from Saturday to Monday, for example, 2 days are charged. Never less than 1 day is charged.
Returning the bicycle and/or accessories before the end of the contracted period does not entitle the Customer to a refund of any amount already paid.

Bicycles (price per day)

Number of days	1 to 3	4 to 6	7 +
E-Bike	€40	€35	€32
Gravel/Road bike	€35	€31	€28
Mountain bike (MTB)	€20	€17	€15
Junior – 24" wheel	€15	€13	€10

Rentals of 7 or more consecutive days: each full week (7 days) is charged at the price of 5 days at the 1-to-3-day rate; the remaining days follow the table above. The amount never exceeds the one resulting from the table.

Accessories (price per day)

Number of days	1 to 3	4 to 6	7 +
Helmet	€5	€4	€3.50
Bikepacking bag	€5	€4	€3.50
Child seat	€5	€4	€3.50

Article 6 – Security deposit

At the time of rental, the Customer must pay a security deposit in accordance with the table shown in Article 13.
The deposit will not be returned if the bicycle or the other accessories provided show partial and/or total damage resulting from incorrect use, regardless of fault, but only if the Customer refuses to pay voluntarily for the damaged parts according to the quote presented by our company's mechanic.

Bicycles	Deposit
E-Bike	€500
Gravel/Road bike	€350
Mountain bike (MTB)	€100
Junior – 24" wheel	€80

Article 7 – Obligations of BejaBikeStore

a) To deliver to the Customer the bicycle covered by this contract, together with the documents and equipment referred to in the specific conditions; b) To ensure that the bicycle can be used for its intended purpose; c) To provide assistance in the event of a breakdown or accident, taking all steps necessary to help the customer.

Article 8 – Obligations of the Customer

a) To use the bicycle in a normal and prudent manner, complying with the rules of the road; b) To refrain from using the bicycle in any way that compromises its operation and safety; c) To pay the rental; d) To provide the security deposit; e) Not to sublet the bicycle; f) Not to lend, assign, transfer, adapt or modify the bicycle; g) Not to carry other people; h) To refrain from using the bicycle in any kind of sporting competition; i) To allow BejaBikeStore to inspect the bicycle, including during the rental period; j) In the event of an incident, to follow the rules and procedures set out in Article 12; k) To notify BejaBikeStore immediately by telephone of any defect or anomaly detected in the use of the bicycle; l) To notify BejaBikeStore immediately by telephone in the event of theft or damage caused by third parties; m) To bear any fines, penalties and similar charges relating to the use or possession of the vehicle during the contracted rental period; n) Not to use the bicycle outside the geographical area for which the rental is intended; o) At the end of the rental period, to return the bicycle with the equipment and documents referred to in the specific conditions and any extras added to it, in the condition resulting from normal use; p) To pay for any breakdowns according to the quote prepared by our mechanics.

Article 9 – Risk and insurance

Without prejudice to the general law, the risk of loss of or damage to the vehicle lies with the customer.
On signing the vehicle rental contract, and for the duration of the rental, the customer undertakes to take out insurance policies for the benefit of BejaBikeStore covering the following risks: A) Third-party damage: property damage, and material and non-material damage caused to third parties as a result of negligent riding.
The policy expressly provides that, in the event of a claim, the compensation is to be paid directly by the insurance company to BejaBikeStore.
If BejaBikeStore is required to compensate third parties for damage relating to the use of the vehicle that is not covered by the policy, it may claim reimbursement of the amounts paid from the customer.
The cover and excesses of this insurance are as shown in the following table:

Basic cover	Sum insured
Death or permanent disability	EUR 23,000.00
Medical treatment or repatriation expenses *	EUR 4,000.00
Public liability **	EUR 50,000.00

* EUR 75 excess on medical treatment expenses. ** 10% excess (property damage), minimum EUR 125, maximum EUR 500.

Article 10 – Return and cancellation

At the end of the rental period the bicycle must be returned to the same location where the contract was entered into, unless otherwise agreed, and during the opening hours set out in Article 3.
Early return. Once the contract has been entered into, early return does not guarantee a refund for the unused days. In exceptional cases, and after review, BejaBikeStore may consider some compensation.
Return after the end of the rental. Returning a rental after the agreed period means paying for the additional day(s) concerned, whether or not the bicycles were used, since they were unavailable for other rentals during that time.
Cancellations. There is no advance payment. Cancellation is free until the day before pick-up, on the booking page or by phone. Repeated no-shows without notice may lead BejaBikeStore to refuse future requests (Article 4.5).

Article 11 – Liability for theft and accidental damage

The customer is responsible for theft of and damage to the bicycle and the accessories provided during the rental period.
If the bicycle is stolen, the Customer must inform BejaBikeStore immediately by telephone and must report the theft to the competent authorities (PSP or GNR).
Failure to return the bicycle on the end date of the contract results in the loss of the entire deposit and payment of the outstanding balance, so as to cover the full value of the bicycle.
Damage caused by an accident or inappropriate use of the bicycle, as well as breakdown of or damage to its accessories, is the responsibility of the Customer, regardless of fault in the accident. The general conditions of the insurance policy apply to dealings with any third parties involved in the accident.
The retained deposit serves solely to replace the bicycle or to repair the damaged parts.

Article 12 – Breakdowns

If the bicycle in the Customer's use breaks down for a reason not attributable to the Customer, the Customer must report it immediately to BejaBikeStore on 284 323 193 or 967 755 539 so that the bicycle can be replaced.
If the bicycle cannot be replaced, the full amount for the rental period will not be charged, and a bicycle will be made available for another period to be agreed.
When returning the equipment, the Customer must inform BejaBikeStore of any defect or fault in the bicycle and the other equipment provided.
If the Customer cannot reach BejaBikeStore by their own means, a roadside assistance service is available at a travel cost of €1 per km, with a minimum of €50.

Article 13 – Damage caused by the Customer, theft or loss

In the event of theft, or an accident resulting in the total loss of the rented bicycle, the Customer must pay the corresponding amounts based on the purchase value at the date of the event.
In the event of damage to the rented bicycle, the Customer must pay for the damaged parts according to the quote presented by our mechanics. An immobilisation charge of €30.00 per day, up to a maximum of 3 days, is added to the cost of repairing the bicycle.

Article 14 – General provisions

The bicycles rented by BejaBikeStore are the exclusive property of the First Contracting Party and are intended for leisure rides.
The Customer is free to choose their preferred route, provided they comply with the rules of this contract.
BejaBikeStore recommends the use of suitable protective equipment, in particular a helmet, gloves and any other accessories needed for greater safety.
BejaBikeStore recommends that all due care be taken when using the vehicle and warns that all rules of the Highway Code must be observed while using it.
Each bicycle may carry only one person.

Article 15 – End of the contract

The contract ends automatically when the rented bicycle(s) and/or accessory(ies) are returned by the customer to BejaBikeStore, or collected by BejaBikeStore, and any debts arising under that rental contract have been settled.

Article 16 – Matters not provided for, and disputes

Matters not covered or provided for in this contract will be resolved under the applicable national law, and the competent courts will be the ordinary courts.

Article 17 – Processing of personal data

All personal data collected by BejaBikeStore is provided voluntarily and will not be passed on to third parties, except with the customer's authorisation or in cases expressly referred to in the contract.

Article 18 – Jurisdiction

Both parties agree that any disputes arising from this contract will be submitted to the court of the district of Lisbon, to the exclusion of any other.

Rosado & Mira Bicicletas, Lda. — tax no. 513649123 Largo Escritor Manuel Ribeiro 12, 7800-421 Beja, Portugal — geral@bejabikestore.pt